GENERAL INFORMATION

Through this legal notice, the Granada Provincial Tourism Board makes available to its users the general information that information society service providers are obliged to make available to them, by virtue of article 10 of Law 34/ 2002, of July 11, on information society services and electronic commerce.

It is reported that the website www.turgranada.es is owned by the Granada Provincial Tourist Board, with CIF number G-18255679 and whose registered office is located at Cárcel Baja street, number 3, postal code 18001, Granada. For contact and information purposes, the Granada Provincial Tourism Board makes the following email address available to the user: protecciondedatos@turgranada.es

The purpose of the website is to make clear information available to the user about the services provided by the Granada Provincial Tourism Board.

The Provincial Tourism Board of Granada is responsible for the powers related to tourism in accordance with the relevant legal provisions. To respond to these tasks, treatments are used that include personal data, offering through this website a series of services and information aimed at fulfilling the purposes related to the competency objectives of this autonomous body.

The Provincial Tourism Board of Granada uses, at all times, personal data in accordance with current regulations on the Protection of Personal Data and specifically, respecting the guiding principles of the processing of personal data established in article 5. of the General Data Protection Regulation (GDPR).

For these purposes, and in order to make its Data Protection Policy effective, the Granada Provincial Tourism Board has adopted technical and organizational security measures aimed at ensuring the integrity, confidentiality and availability of the personal data that is processed, taking into account the state of technology, the nature of said data and the risks to which they are exposed.

A. Contact details of the Data Protection Officer

You may express any question regarding the processing of your personal data before it, your contact information being:

Postal address
Delegado de Protección de Datos
Patronato Provincial de Turismo de Granada
Plaza de Mariana Pineda, 10
18009 Granada

Electronic address
protecciondedatos@turgranada.es

B. Data processing

The different treatments that include personal data and carried out by the Granada Provincial Tourism Board are described in its Record of Processing Activities, containing, at least:

The identity and contact information of the person responsible.

The purpose(s) of the treatment.

The description of the categories of interested parties and personal data processed.

Possible transfers of personal data, including international transfers.

Where possible, the expected deadlines for data deletion and a general description of the technical and organizational security measures adopted.

Through the following link you can view the aforementioned Record of Treatment Activities:
http://www.dipgra.es/documentos/documentos-transparencia/135/A3_RES_176_REG_ACTIV_PRODATOS.pdf

C. Exercise of rights

Any person whose personal data is processed by the Granada Provincial Tourist Board may exercise the rights of access, rectification, deletion (or right to be forgotten), opposition, withdrawal of consent if it has been given, limitation of the processing and portability of data in the cases and with the scope established by the applicable regulations in force.

C.1. User information

“Granada Provincial Tourist Board”, hereinafter RESPONSIBLE, is responsible for the processing of the user's personal data and informs you that these data will be treated in accordance with the provisions of current regulations on the protection of personal data, the Regulation ( EU) 2016/679 of April 27, 2016 (GDPR) relating to the protection of natural persons with regard to the processing of personal data and the free circulation of these data and implementing regulations, relating to the protection of personal data. personal nature, so the following treatment information is provided to you:
End of treatment: maintain a relationship of information and tourism promotion, both provincial and institutional, with the user. The operations planned to carry out the treatment are:
Sending promotional or informative communications by email, WhatsApp, SMS, or similar, social networks or any other electronic or physical means that makes it possible to make promotional or informative communications. These communications will be made by the CONTROLLER and related to their activity, or their collaborators. In this case, third parties will never have access to personal data. Carry out tourism studies, including statistical ones. Process any request or any type of request that is made by the user through any of the contact forms made available. Send the newsletter, including the news letter.
Data conservation criteria: they will be kept as long as there is a mutual interest to maintain the purpose of the processing and when it is no longer necessary for this purpose, they will be deleted with appropriate security measures to guarantee the pseudonymization of the data or the total destruction of the data. themselves.

Updating data: If there is any change to your data, please notify us in writing as soon as possible, in order to keep your data duly updated.

Communication of data: Data will not be communicated to third parties, except under legal obligation.

Rights that assist the user:

Right to withdraw consent at any time.
Right of access, rectification, portability and deletion of your data and the limitation or opposition to its processing.
Right to file a claim with the supervisory authority (www.agpd.es) if you consider that the treatment does not comply with current regulations.

Contact information to exercise your rights: Point D

C.2. “Contact” Tab

The “Contact” tab, designed so that the user can make inquiries about the activity of the Board of Trustees, the province's tourism offering, tourism or tourism-related companies and professionals, public and semi-public entities, access to image banks, studies, news, contractor profile, transparency portal, etc.

End of treatment: to be able to answer questions raised by users. The operations planned to carry out the treatment are:

Data conservation criteria: they will be kept as long as there is a mutual interest to maintain the purpose of the processing and when it is no longer necessary for this purpose, they will be deleted with appropriate security measures to guarantee the pseudonymization of the data or the total destruction of the data. themselves.

Updating data: If there is any change to your data, please notify us in writing as soon as possible, in order to keep your data duly updated.

Communication of data: Data will not be communicated to third parties, except under legal obligation.

Rights that assist the User:

Right to withdraw consent at any time.
Right of access, rectification, portability and deletion of your data and the limitation or opposition to its processing.
Right to file a claim with the supervisory authority (www.agpd.es) if you consider that the treatment does not comply with current regulations.

Contact information to exercise your rights: Point D

C.3.“Profesional Area” tab

“Professional Area” tab, which contains material for the exclusive use of professionals (photographs, logos, etc.), who must first request authorization for their registration.

End of treatment: have the possibility of accessing high resolution photographs, logos, studies, tourist observatory, tourism awards, transparency portal, profile of the contractor, studies, activity plan, reports, etc.

The operations planned to carry out the treatment are:

Data conservation criteria: they will be kept as long as there is a mutual interest to maintain the purpose of the processing and when it is no longer necessary for this purpose, they will be deleted with appropriate security measures to guarantee the pseudonymization of the data or the total destruction of the data. themselves.

Updating data: If there is any change to your data, please notify us in writing as soon as possible, in order to keep your data duly updated.

Communication of data: Data will not be communicated to third parties, except under legal obligation.

Rights that assist the User:

Right to withdraw consent at any time.
Right of access, rectification, portability and deletion of your data and the limitation or opposition to its processing.
Right to file a claim with the supervisory authority (www.agpd.es) if you consider that the treatment does not comply with current regulations.

Contact information to exercise your rights: Point D

C.4. APP “TurInGranada”

Purpose of processing: to maintain a relationship of information and tourism promotion both provincial and institutional with the user.
Our application uses geofencing technology to access the user's location to notify tourists about nearby Points of Interest (POIs). This location information is collected exclusively to provide personalized recommendations and enhance the user experience during their visit. We guarantee that location data is not shared with third parties and is treated with the highest level of confidentiality, in compliance with current privacy regulations.

Data retention criteria: data will be retained as long as there is a mutual interest to maintain the purpose of processing and when it is no longer necessary for that purpose, it will be deleted with appropriate security measures to ensure the pseudonymization of the data or the total destruction of the data.

Updating of data: In the event of any changes to your data, please inform us in writing as soon as possible, in order to keep your data duly updated.

Communication of data: The data will not be communicated to third parties, unless legally required.

Rights of the User:

Right to withdraw consent at any time.
Right of access, rectification, portability and deletion of your data and the limitation or opposition to their treatment.
Right to file a complaint with the supervisory authority (www.agpd.es) if you consider that the treatment does not comply with current regulations.
Contact information for exercising your rights: Point D

C.5. User Account Deletion

In cases where users have created an account through platforms or applications managed by the Granada Provincial Tourism Board, and wish to request the deletion of their account and associated personal data, they may do so by submitting a written request to the following email address:

protecciondedatos@turgranada.es

The request must include the following information:

Full name of the account holder.
Email address associated with the account.
Explicit statement requesting the deletion of the account and personal data.
If applicable, identification of the application or platform used.

Once the request is received and the identity of the requester is verified, the account will be permanently deleted and the personal data will be erased, unless there is a legal obligation to retain it.

D. Contact information to exercise your rights

Delegado de Protección de Datos
Patronato Provincial de Turismo de Granada
Calle Cárcel Baja, número 3,
18001 Granada

Electronic address:
protecciondedatos@turgranada.es

E. "Social Networks" Links

The links that redirect the website to the different social network profiles such as Facebook, Instagram, Twitter, YouTube, Flickr, Google +, etc. that belong to the “Granada Provincial Tourism Board” are designed so that users can directly access them and thus be able to interact, express opinions, ideas and other comments related to the entity, its services or products. The autonomous body “Granada Provincial Tourist Board” is not responsible for the comments expressed, photos or videos published by the community of users, although it may veto, delete or eliminate comments, photos or videos that are indecent or out of place. Any responsibility about different social media platforms, see their own privacy policy.

F. Mandatory or optional nature of the information provided by the user

Users, by checking the corresponding boxes and entering data in the fields, marked with an asterisk (*) in the contact form or presented in download forms, expressly and freely and unequivocally accept that their data is necessary to respond to your request, by the provider, the inclusion of data in the remaining fields being voluntary. The user guarantees that the personal data provided to the CONTROLLER are true and is responsible for communicating any modification thereof. The CONTROLLER expressly informs and guarantees users that their personal data will not be transferred in any case to third parties, and that whenever any type of transfer of personal data is carried out, the express, informed and unequivocal consent of the users will be requested in advance. All data requested through the website is mandatory, as it is necessary to provide optimal service to the user. If all data is not provided, it is not guaranteed that the information and services provided are completely tailored to your needs.

G. Security measures

That, in accordance with the provisions of current regulations on the protection of personal data, the CONTROLLER is complying with all the provisions of the GDPR and LOPD regulations for the processing of personal data under his responsibility, and manifestly with the principles described in the article 5 of the GDPR and article 4 of the LOPD, by which they are treated in a lawful, fair and transparent manner in relation to the interested party and appropriate, relevant and limited to what is necessary in relation to the purposes for which they are processed. The CONTROLLER guarantees that it has implemented appropriate technical and organizational policies to apply the security measures established by the GDPR and the LOPD in order to protect the rights and freedoms of Users and has communicated the appropriate information to them so that they can exercise them.

H. Links

This privacy policy only applies to the website of www.turgranada.es; Access through links to this site, or links from this site to other websites, is not guaranteed.

I. Contents of the WEB

Total or partial reproduction, including uploading of the content to any medium, is prohibited without express authorization from the “Granada Provincial Tourist Board”.

J. Changes to the Privacy Policy

This Privacy Policy may be modified in order to adapt, at any time, to current regulations on data protection. It is recommended, therefore, that you visit it every time you are going to use the services provided by the website.

COOKIES POLICY

A. USE OF COOKIES

The website www.turgranada.es uses 'Cookies' and other similar mechanisms (hereinafter, Cookies). Cookies are files sent to a browser through a web server to record the user's activities on this website (hereinafter, the Services). The first purpose of Cookies is to provide the user with faster access to the selected Services. In addition, Cookies personalize the Services offered by the website, facilitating and offering each user information that is of interest to them or that may be of interest to them, based on their use of the Services.

The website www.turgranada.es uses Cookies to personalize and facilitate user navigation as much as possible. Cookies are only associated with an anonymous user and their computer and do not provide references that allow the user's personal data to be deduced. The user may configure their browser to notify and reject the installation of Cookies sent by the website www.turgranada.es, without affecting the user's ability to access the content. However, we point out that, in any case, the quality of the website's operation may decrease.

Users who register or who have logged in will be able to benefit from more personalized services tailored to their profile, thanks to the combination of the data stored in cookies with the personal data used at the time of registration. These users expressly authorize the use of this information for the indicated purpose, without prejudice to their right to reject or disable the use of cookies.

Likewise, the website www.turgranada.es will be able to know all the services requested by users, so that they will be able to provide or offer information appropriate to the tastes and preferences of each user.

B. TYPE, PURPOSE AND OPERATION OF COOKIES.

Cookies, depending on their permanence, can be divided into session or permanent Cookies. The first ones expire when the user closes the browser. The latter expire depending on when the purpose for which they serve is fulfilled or when they are manually deleted.

Additionally, depending on their objective, Cookies can be classified as follows:

– Performance Cookies: This type of Cookie remembers your preferences for the tools found in the services, so you do not have to reconfigure the service each time you visit. As an example, this typology includes:

– Volume settings for video or sound players.

– The video transmission speeds that are compatible with your browser.

– Objects saved in the “shopping cart” in E-commerce Services such as stores.

– Geo-location Cookies: These Cookies are used to find out which country you are in when you request a Service. This Cookie is completely anonymous, and is only used to help target content to your location.

– Registration Cookies: Registration Cookies are generated once the user has registered or subsequently opened their session, and are used to identify the user in the Services for the following purposes:

– Keep the user identified so that, if they close a Service, the browser or the computer and at another time or another day they re-enter said Service, they will continue to be identified, thus facilitating their navigation without having to identify themselves again. This functionality can be deleted if the User clicks on the “log out” functionality, so that this Cookie is deleted and the next time they enter the Service the user will have to log in to be identified.

– Check if the user is authorized to access certain Services, for example, to participate in a contest, access a reserved web space, etc.

– Additionally, some Services may use connectors with social networks such as Facebook or Twitter. When the user registers for a Service with credentials from a social network, they authorize the social network to store a persistent Cookie that remembers their identity and grants them access to the Services until it expires. The user can delete this Cookie and revoke access to the Services through social networks by updating their preferences on the specific social network.

– Analytical Cookies: Every time a user visits a Service, a tool from an external provider generates an analytical Cookie on the user's computer. This Cookie, which is only generated during the visit, will be used on future visits to the www.turgranada.es Services to anonymously identify the visitor. The main objectives pursued are:

– Allow the anonymous identification of browsing users through the “Cookie” (identifies browsers and devices, not people) and therefore the approximate accounting of the number of visitors and their trend over time.

– Anonymously identify the most visited content and therefore the most attractive to users

– Know if the user who is accessing is new or a repeat visit.

Important: Unless the user decides to register for a www.turgranada.es Service, the “Cookie” will never be associated with any personal data that may identify them. These Cookies will only be used for statistical purposes that help optimize the User experience on the site.

C. HOW TO DISABLE COOKIES

It is usually possible to stop accepting Cookies from the browser, or stop accepting Cookies from a particular Service.

All modern browsers allow you to change Cookie settings. These settings are usually found in the 'options' or 'preferences' menu of your browser.

D. WHAT HAPPENS IF COOKIES ARE DISABLED

Some functionalities of the Services will be disabled, such as, for example, remaining identified, keeping purchases in the “shopping cart” in an e-commerce Service, receiving information directed to your location or viewing some videos.

E. UPDATES AND CHANGES IN THE PRIVACY AND COOKIE POLICY

The website www.turgranada.es may modify this Cookies Policy based on legislative or regulatory requirements, or with the purpose of adapting said policy to the instructions issued by the Spanish Data Protection Agency, therefore users are advised to visit it periodically.